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Manage, Measure and Improve Operational Performance in Hospitality

Smart solutions for managers to help increase customer and employee satisfaction, improve quality and boost daily efficiency.

Prem Group
Fire Restaurant
Fota Island Resort
Trigon
FoodSpace
Failte Ireland
Talbot Collection

How can Dobiquity help your business?

Our digital tools help you better engage with customers and employees, improve quality, raise operational efficiency and make better decisions based on real-time data.

Become more efficient and reduce paperwork

Become more efficient and reduce paperwork

Our Checklist and Daily Log Apps can help you increase daily efficiency

Monitor and improve employee engagement

Monitor and improve employee engagement

Our Employee Survey App will help you monitor and improve employee engagement levels

Get closer to your customers

Get closer to your customers

Our Customer Survey app will help you to more easily gather feedback from your customer, whilst onsite or post-visit

Build a better customer experience

Build a better customer experience

Our Mystery Shopper tool will allow you to regularly assess the quality of your customer experience to identify areas for improvement

Improve training and service standards

Improve training and service standards

Our On-the-Job Training App will help ensure that employee skills training happens and gets recorded

Become a learning organisation

Become a learning organisation

The comprehensive data generated by the tools will help you to better understand performance and continuously improve

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Work Smarter with Dobiquity

Checklist App

Daily Log App

Customer Survey App

Mystery Shopper App

Employee Survey App

On-the-Job Training App

Training Feedback App

Your Survey App

Checklist App

Checklists are vital in any business, from helping to manage quality, health and safety etc. to the myriad of daily checklists used. This app can not only revolutionise your business but will vastly reduce paperwork too.

  • Streamline internal assessments

    Make it easy to assess performance and improve record keeping

  • Improve management information

    Great reporting tools that help you better analyse operational performance

  • Reduce compliance risk and costs

    Better management of risk reduces potential pay-outs and penalties

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Daily Log App

Keeping track of daily communications between managers can be difficult. Now you can digitally capture and record daily management communication using this tool.

  • Capture daily communications

    All managers can easily record incidents and accidents, customer comments, maintenance problems and shift handover information

  • All managers can easily record incidents and accidents, customer comments, maintenance problems and shift handover information.

    Once recorded, issues and complaints stay live on the system until they are fully resolved

  • Monitor Performance

    Simple reports will allow you to track resolution times for issues that arise daily in your business

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Customer Survey App

A satisfied customer tells eight people, whereas a dissatisfied customer tells 22. How satisfied are your customers?

  • Easily engage with your customers

    This app allows you to create and distribute customised surveys for your customers

  • Reduce customer churn

    Surveying your customers more regularly allows you to identify and fix services gaps before its too late

  • Easily track improvements

    Plan and track customer service enhancements over time

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Mystery Shopper App

55% of consumers would pay more for a better experience. How good is your experience?

  • Manage your own shopper surveys

    Easily create and run your own surveys as often as you like

  • Save thousands annually

    No need to recruit professional shoppers, simply ask a friend, a colleague or even a customer to be your shopper

  • Improve your experience over time

    Auto-generated and detailed shopper reports help you plan and track improvements

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Employee Survey App

Companies with highly engaged employees consistently outperform the competition. How engaged are your people?

  • Easily survey your employees

    This app allows you to create and distribute customised surveys for your employees

  • Increase engagements levels

    Surveying your employees regularly allows you to enhance their experience

  • Easily track improvements

    Plan and track employee experience

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On-the-Job Training App

Poorly trained employees cost you money every day? How skilled are your employees?

  • Transform how training is managed

    This app removes all daily paperwork from on-the-job training making it easy for trainers to deliver and record training

  • Reduce direct and hidden costs

    Trained employees make fewer mistakes and enhance the customer experience

  • Easily monitor training

    Quickly see what training is being done, by whom, and generate individual training records

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Training Feedback App

Providing training course for your employees is a good thing, but it’s also a significant cost. Do you know what return you are getting for this investment?

  • Providing training course for your employees is a good thing, but it’s also a significant cost. Do you know what return you are getting for this investment?

    This app allows you to easily gather feedback from participants on the training courses you offer your employees

  • Analyse Participant Feedback

    The reporting tools in this app will allow you to quickly determine what aspects of the training courses require attention

  • Improve Training Effectiveness

    With better analysis of training effectiveness, you can then make the necessary changes to enhance the training provided

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Your Survey App

Creating surveys with online survey tools can be time-consuming and costly. This app allows you to create and distribute short surveys on any topic using a variety question types.

  • Quickly create surveys on any topic

    With this tool you can create surveys using Multiple Choice, Drop-Down Menu, Radio Buttons, Checkboxes, Yes/No and Free Text questions

  • Easily distribute your surveys

    You can distribute your surveys by email, SMS, or make them available for completion on a mobile device

  • Auto-generate reports and analysis

    The auto-reporting features with this app will allow you to quickly analyse the results of your survey and make decisions accordingly

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Don't just take our word for it - here's what our users are saying

" TRIGON Hotels offers a best in class guest experience by always trying to exceed guest, team member and all stakeholder expectations 100% of the time. Using Dobiquity tools like the Mystery Shopper, Customer and Employee Survey Apps have really helped us to deliver on this commitment through the feedback and analysis they provide for us. "

" A key success factor at the Talbot Collection is that all our hotels offer a superior guest experience and to deliver that we need to stay very close to our customers. The Dobiquity Customer Feedback App is a simple, cost-effective tool that has enabled us to more easily gather and analyse customer feedback and has made a real difference to the business. "

" At Fire Restaurant we truly believe in putting our customers first, so listening to their feedback is critical for us. The Dobiquity Customer Feedback App is a really easy to use tool and the great reporting features provide us with the right level of data we need to continuously improve. "

" Here at The Fota Collection, we use Dobiquity as a valued operations improvement platform. The time and energy we have invested in the tools has already reaped rewards for our managers and customers. "

" PREM Group is delighted to be working with Dobiquity. The Dobiquity suite of apps are easy to use and the information produced is a powerful measurement tool for our performance as a customer-focused business and an employee-focused company. We look forward to putting the additional apps to use as they come on line and view the Dobiquity product as great value for money for our businesses. "

" Great ideas and practical smart solutions for busy managers. "

Aaron Mansworth - Group GM -Trigon Hotels

Aaron Mansworth

Group GM -Trigon Hotels

Sarah Caufield - Group Sales and Marketing – Talbot Collection

Sarah Caufield

Group Sales and Marketing – Talbot Collection

Sabrina Egerton - Marketing Manager - Fire Restaurant

Sabrina Egerton

Marketing Manager - Fire Restaurant

Charlie Dineen - Director of Human Resources - Fota Collection

Charlie Dineen

Director of Human Resources - Fota Collection

Sarah Marr - Group Human Resource Manager at PREM Group

Sarah Marr

Group Human Resource Manager at PREM Group

Betty Nerney - Proprietor - Tailored Solutions Training and Development

Betty Nerney

Proprietor - Tailored Solutions Training and Development

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