We use cookies to improve your experience on this website. Read More Allow Cookies
The Challenge of Employee Engagement

The Challenge of Employee Engagement

  • Tuesday 24 April 2018

Employee engagement has emerged as an important issue in recent years and whilst it might be a current ‘in’ term, it’s not necessarily a totally original concept.

Issues like teambuilding, motivation, and empowerment have always been important and engagement is essentially an umbrella concept which pulls all these strands together. An engaged employee is not only happy in their job though but translates that satisfaction into higher productivity. They believe in what the business is trying to achieve, are eager to help realise those goals and play an active role in making the company a success. Their job has meaning for them and they see a real purpose in what they do.

As such, employee engagement involves addressing any issue which impacts on an individual’s ability or willingness to give their all and concerns a range of factors such as individual motivation and commitment, team effectiveness, overall employee satisfaction and productivity. But what can be practically done to more fully engage employees?

This is perhaps one of the most commons questions asked by managers. There is no magic pill of course, but from comparing best practices seen in companies where engagement is high, a list of twelve factors has been devised which all leaders need to be concerned with in terms of engaging employees:

 

 

It should be obvious that no one thing will, on its own, fully address the engagement issue, but research shows that when leadership is strong, engagement levels tend to be higher, so effective leadership is certainly the most critical first step.

Apart from raising their own game, the best leaders also pay close attention to these factors because they know that in doing so they will not only build engagement levels but more importantly that this will in turn lead to greater productivity and ultimately better results.

They understand that nothing can ever truly be achieved if employees do not buy into the  aims of the business and that lifting each individual’s level of engagement, even by a small amount, can make a big difference, especially in hospitality; they really believe in the value of individual contributions or as Anita Roddick, founder of The Body Shop, once said, ‘If you think you're too small to have an impact, try going to bed with a mosquito’.

© Dobiquity Limited

Don't just take our word for it - here's what our users are saying

" TRIGON Hotels offers a best in class guest experience by always trying to exceed guest, team member and all stakeholder expectations 100% of the time. Using Dobiquity tools like the Mystery Shopper, Customer and Employee Survey Apps have really helped us to deliver on this commitment through the feedback and analysis they provide for us. "

" A key success factor at the Talbot Collection is that all our hotels offer a superior guest experience and to deliver that we need to stay very close to our customers. The Dobiquity Customer Feedback App is a simple, cost-effective tool that has enabled us to more easily gather and analyse customer feedback and has made a real difference to the business. "

" At Fire Restaurant we truly believe in putting our customers first, so listening to their feedback is critical for us. The Dobiquity Customer Feedback App is a really easy to use tool and the great reporting features provide us with the right level of data we need to continuously improve. "

" Here at The Fota Collection, we use Dobiquity as a valued operations improvement platform. The time and energy we have invested in the tools has already reaped rewards for our managers and customers. "

" PREM Group is delighted to be working with Dobiquity. The Dobiquity suite of apps are easy to use and the information produced is a powerful measurement tool for our performance as a customer-focused business and an employee-focused company. We look forward to putting the additional apps to use as they come on line and view the Dobiquity product as great value for money for our businesses. "

" Great ideas and practical smart solutions for busy managers. "

Aaron Mansworth - Group GM -Trigon Hotels

Aaron Mansworth

Group GM -Trigon Hotels

Sarah Caufield - Group Sales and Marketing – Talbot Collection

Sarah Caufield

Group Sales and Marketing – Talbot Collection

Sabrina Egerton - Marketing Manager - Fire Restaurant

Sabrina Egerton

Marketing Manager - Fire Restaurant

Charlie Dineen - Director of Human Resources - Fota Collection

Charlie Dineen

Director of Human Resources - Fota Collection

Sarah Marr - Group Human Resource Manager at PREM Group

Sarah Marr

Group Human Resource Manager at PREM Group

Betty Nerney - Proprietor - Tailored Solutions Training and Development

Betty Nerney

Proprietor - Tailored Solutions Training and Development

Sign up to dobiquity today

sign up

Request an Online Demo


Your Personal details

Your Company details

By ticking this box, I agree to Dobiquity's User Agreement and Privacy Policy