- Tuesday 27 March 2018
If you’re in hospitality and tourism then you already know that delivering great customer service is a complex and at times frustrating goal. You’ll also know that there’s no magic formula, no quick-fix, or no 10-steps to achieving it.
But there are some common-sense principles you can apply that can help to set your business apart from the crowd. There’s nothing revolutionary here, perhaps, but with our busy work lives these important pillars can be overlooked:
There is no pretence that these pillars are new or innovative, but they are often overlooked as we are swept along by the stresses and strains of the here and now.
These four pillars are priority strategic concerns for any hospitality and tourism enterprise and as such must be constantly planned and resourced if they are to be fully realised within the business.
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