4 Pillars of Delivering Great Customer Service

Tuesday 27 March 2018

If you’re in hospitality and tourism then you already know that delivering great customer service is a complex and at times frustrating goal. You’ll also know that there’s no magic formula, no quick-fix, or no 10-steps to achieving it.

But there are some common-sense principles you can apply that can help to set your business apart from the crowd. There’s nothing revolutionary here, perhaps, but with our busy work lives these important pillars can be overlooked:

There is no pretence that these pillars are new or innovative, but they are often overlooked as we are swept along by the stresses and strains of the here and now.

These four pillars are priority strategic concerns for any hospitality and tourism enterprise and as such must be constantly planned and resourced if they are to be fully realised within the business.

Don't just take our word for it - here's what our users are saying

" TRIGON Hotels offers a best in class guest experience by always trying to exceed guest, team member and all stakeholder expectations 100% of the time. Using Dobiquity tools like the Mystery Shopper, Customer and Employee Survey Apps have really helped us to deliver on this commitment through the feedback and analysis they provide for us. "

" A key success factor at the Talbot Collection is that all our hotels offer a superior guest experience and to deliver that we need to stay very close to our customers. The Dobiquity Customer Feedback App is a simple, cost-effective tool that has enabled us to more easily gather and analyse customer feedback and has made a real difference to the business. "

" At Fire Restaurant we truly believe in putting our customers first, so listening to their feedback is critical for us. The Dobiquity Customer Feedback App is a really easy to use tool and the great reporting features provide us with the right level of data we need to continuously improve. "

" Here at The Fota Collection, we use Dobiquity as a valued operations improvement platform. The time and energy we have invested in the tools has already reaped rewards for our managers and customers. "

" PREM Group is delighted to be working with Dobiquity. The Dobiquity suite of apps are easy to use and the information produced is a powerful measurement tool for our performance as a customer-focused business and an employee-focused company. We look forward to putting the additional apps to use as they come on line and view the Dobiquity product as great value for money for our businesses. "

" Great ideas and practical smart solutions for busy managers. "

Aaron Mansworth

Group GM -Trigon Hotels

Sarah Caufield

Group Sales and Marketing – Talbot Collection

Sabrina Egerton

Marketing Manager - Fire Restaurant

Charlie Dineen

Director of Human Resources - Fota Collection

Sarah Marr

Group Human Resource Manager at PREM Group

Betty Nerney

Proprietor - Tailored Solutions Training and Development

Request an Online Demo

Request Benchmark Report

4 Pillars of Delivering Great Customer Service

Don't just take our word for it - here's what our users are saying

" At Fire Restaurant we truly believe in putting our customers first, so listening to their feedback is critical for us. The Dobiquity Customer Feedback App is a really easy to use tool and the great reporting features provide us with the right level of data we need to continuously improve. "

" Here at The Fota Collection, we use Dobiquity as a valued operations improvement platform. The time and energy we have invested in the tools has already reaped rewards for our managers and customers. "