Mystery Shopper App

Nothing matters more than the quality of your customer experience. This app allows you to self-manage the mystery shopper process without the need to engage the services of a professional shopper, resulting in big savings whilst still providing a high quality assessment of the customer experience.

Sectors that can't do without this app .

Monitoring quality throughout the customer journey is vital if you want to stay ahead of the competition. But engaging professional mystery shoppers can be costly but with this tool you no longer have to!

Continuously monitor the quality of your customer experience at virtually no cost .

With this tool your friends, colleagues, peers or even customers can become your mystery shopper. You can easily create a focused service journey assessment and your nominated then completes the survey for you on a mobile device following best practice quality criteria, just like a professional shopper.

Develop a deeper understanding of the quality of your experience .

Now you can run mystery shopper assessments more regularly which will allow you to spot trends and identify recurring areas for improvement. You can then track the impact of any corrective actions you take.

How it works.

In just one minute, learn how this app works in practice.

Don't just take our word for it - here's what our users are saying

" TRIGON Hotels offers a best in class guest experience by always trying to exceed guest, team member and all stakeholder expectations 100% of the time. Using Dobiquity tools like the Mystery Shopper, Customer and Employee Survey Apps have really helped us to deliver on this commitment through the feedback and analysis they provide for us. "

" A key success factor at the Talbot Collection is that all our hotels offer a superior guest experience and to deliver that we need to stay very close to our customers. The Dobiquity Customer Feedback App is a simple, cost-effective tool that has enabled us to more easily gather and analyse customer feedback and has made a real difference to the business. "

" At Fire Restaurant we truly believe in putting our customers first, so listening to their feedback is critical for us. The Dobiquity Customer Feedback App is a really easy to use tool and the great reporting features provide us with the right level of data we need to continuously improve. "

" Here at The Fota Collection, we use Dobiquity as a valued operations improvement platform. The time and energy we have invested in the tools has already reaped rewards for our managers and customers. "

" PREM Group is delighted to be working with Dobiquity. The Dobiquity suite of apps are easy to use and the information produced is a powerful measurement tool for our performance as a customer-focused business and an employee-focused company. We look forward to putting the additional apps to use as they come on line and view the Dobiquity product as great value for money for our businesses. "

" Great ideas and practical smart solutions for busy managers. "

Aaron Mansworth

Group GM -Trigon Hotels

Sarah Caufield

Group Sales and Marketing – Talbot Collection

Sabrina Egerton

Marketing Manager - Fire Restaurant

Charlie Dineen

Director of Human Resources - Fota Collection

Sarah Marr

Group Human Resource Manager at PREM Group

Betty Nerney

Proprietor - Tailored Solutions Training and Development

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