Mystery Shopper App
Nothing matters more than the quality of your customer experience. This app allows you to self-manage the mystery shopper process without the need to engage the services of a professional shopper, resulting in big savings whilst still providing a high quality assessment of the customer experience.
Sectors that can't do without this app .
Monitoring quality throughout the customer journey is vital if you want to stay ahead of the competition. But engaging professional mystery shoppers can be costly but with this tool you no longer have to!
Continuously monitor the quality of your customer experience at virtually no cost .
With this tool your friends, colleagues, peers or even customers can become your mystery shopper. You can easily create a focused service journey assessment and your nominated then completes the survey for you on a mobile device following best practice quality criteria, just like a professional shopper.
Develop a deeper understanding of the quality of your experience .
Now you can run mystery shopper assessments more regularly which will allow you to spot trends and identify recurring areas for improvement. You can then track the impact of any corrective actions you take.